Gina Trapani: “This morning Microsoft’s web servers fell to their knees under the pressure of constant web page refreshes by enthusiasts who want to volunteer their time to test Windows 7 after Steve Ballmer’s announcement the download would be available at noon today. […] Is it fantastic that Microsoft is offering this freebie preview? Yes. Is it shameful that they’d be so woefully unprepared for the demand it would draw? That also would be a YES.”
(Yes, I know, this post has nothing to do with the last one, but I couldn’t resist the title.)
Microsoft has some serious image rehabilitation to do after Vista, and they seemed to be well on their way with all the positive buzz around the Windows 7 beta that found its way onto BitTorrent last month. As El Reg noted, Microsoft turned an uncharacteristically blind eye to the leak (“oddly, Microsoft, which grumbles loudly and often about the ‘illegal’ distribution of its software, remained pretty quiet on the whole affair”); I’d go a step further and suggest that, in a deftly 21st century fashion, it was likely behind the leak in the first place.
So it was no great surprise when Steve Ballmer announced during his CES keynote this week that Microsoft would be opening up the beta to the general public, or at least to the first 2.5 million people who downloaded it. Create demand by capping the number of people, keep the buzz going, and, as Gina says, get a few million enthusiast beta testers for free. How open source-y. Microsoft is finally started to get it, I thought.
Now I’m not so sure. I’m inclined to be charitable though: Perhaps Microsoft just underestimated how effective this technique would be in creating demand. Even I stuck close to the computer yesterday, eager to get my hands on the beta (I’m mostly curious to see how they’re interweaving Windows and their cloud stuff).
I’m sure that Microsoft will get it right next time, and that they’ve learned a valuable lesson from all this. As for me, I’m still clicking reload, just not quite as often.
